Human beings experience conflict in their everyday life. It may be with their friends, families, or professional lives. Conflict causes an immense level of discomfort, pain, frustration, sadness, and also anger in the place of work. It is the normal aspect of life. In today’s world, employees from distinct geographical locations are hired by organizations. Hence, their intellectual and cultural backgrounds are distinct.
As the people have different viewpoints and disparate outlooks towards the same issue, it often results in disagreements. Conflicts are unavoidable in our day-to-day life and at the time they appear, we should not strive to avoid them. But rather make an effort to manage and effectively resolve the conflict.
When appropriate methods of resolution are adopted by the people to address a problem, they will be prepared to keep their disagreements from emerging into major crises. Conflict management processes must be established in a company as it enables the reduction of disputes among its employees. In the corporate world, resolution of conflict is vital as it distinguishes between a good business and a bad one.
Below are seven ways which a business owner should follow to resolve and manage disputes in the place of work:
1. Understand the source of disagreement: Clarifying the source of conflict is the first step in untangling it. Defining the cause allows you to know how the problem came into existence. In addition to that, you will be prepared to bring both parties to understand what the dispute is.
To make this happen, you should be able to talk over the shortages and guarantee mutual understanding on both aspects of the issue. You need to make sure that you have gathered the required information from both sides. You need to keep on raising questions until you are convinced that both the conflicting teams understand the issue.
2. Find a private and comfortable place to talk: If you are thinking of solving an issue peacefully, then you require to find an atmosphere that is comfortable for you to converse in. Such a place encourages you to have constructive talks and also to take essential risks for useful communication heeding the issue.
So, find a confidential and comfortable place to talk before you try to settle an issue. Never prefer the place of either team or any area near them. Ensure that both the parties get adequate time to convey their opinions regarding the problem.
3. Listen actively and allow everyone to address their viewpoint: After bringing both the parties to join in a private and comfortable place, provide each an opportunity to express their perceptions and views about the issue. Give equal time to each party to express their concerns and thoughts without preferring the other.
Embrace an assertive and positive attitude while you are in a meeting. Set ground rules if required. This approach motivates both parties to speak their thoughts honestly and openly. So, you can easily interpret the purposes of the confrontation and recognize the solutions.
4. Analyze the situation: Investigate the case after you hear the difficulty of both parties. Never prejudge or present yourself with a conclusion based on what you have. Understand more about the involved parties, the issues, the happenings, and how the party members are feeling.
Have a confident and individual conversation with those involved. Listen keenly to assure you comprehend their standpoints. This can be done by abstracting their arguments and repeating them back. Also, try to find any underlying dispute conceptions which might have remained unnoticed or inevident at first.
5. Determine ways to fulfill the common objective: It is crucial to have a mutual objective while managing conflicts. It involves fixing the problem and guaranteeing that it does not occur again. You need to understand the different levels of conflict before resolving any issue. This allows you to gaze for suitable manners to confront the common objective.
After realizing the source of disagreement, discussing with both teams, and evaluating the problem; you have to ease off with both groups and talk about the ways which you can enforce to meet the general objective. Communicate, listen, and brainstorm together to resolve and manage the issue at hand.
6. Acknowledge the best outcome and specify the tasks each team has in the decision: Resolving and managing conflict depends on the mode of communication. When employees understand that their common goal is to meet the company’s objective, they can interact easily. So, after examining the case and determining how the issue can be resolved, both parties must come to a common conclusion on the acceptable solution to the issue.
Find the solutions which each team can agree on and live. In other words, you need to find common ground. Afterward, it is essential to define the accountabilities of each party in nailing the issue. Identify the origin of the problem and ensure that the conflict will not raise again.
7. Examine how things are moving currently and agree on preventative measures for the future: Never assume that the issue has been resolved completely. In business, effective communication always dominates. Think about the second step which can make communication effective. Learning this helps in assuring that the workers are collaborating to meet the goals of the organization.
So, continue to keep a watch on the problem and assess it. If the issue reoccurs, then take the required action. Decide on the measures necessary to prevent the conflict in the future. Learn lessons on how to handle a conflict in the future from what you have resolved in the past.
This helps you to understand what can be done if the issue resurfaces and allows you to assemble and nurture your skills in conflict management.
In conclusion, everyone disagrees with their friends, families, or coworkers in their day-to-day lives. But there are many different ways to resolve this conflict. Resolving and managing conflict at the place of work is vital to meeting the goals of the organization. So, if there are any disagreements, look for acceptable ways to handle the situation.