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FAQ2019-12-28T13:23:15+05:30

Here to help

Please use the FAQs to get answers for some common queries. You can also contact us below for unresolved questions and we will be happy to assist.

Do you Provide Group Discount?2019-12-28T17:19:05+05:30

Yes, we do provide discount on group nominations:

For Instructor led Classroom/Live Virtual Online Trainings:

  • For 2 straight 5% group discount on the listed fee will be provided to both the attendees.
  • For 3-5, straight 10% group discount on the listed fee will be provided to all the attendees.
  • For 6-8, straight 17% group discount on the listed fee will be provided to all the attendees.
  • For 9-12, straight 25% group discount on the listed fee will be provided to all the attendees.
  • For more than 12, fixed 34% group discount on the listed fee will be provided to all the attendees.

For Self Study Online Courses:

  • For 3-5, straight 17% group discount on the listed fee will be provided to all the attendees.
  • For more than 5, fixed 25% group discount on the listed fee will be provided to all the attendees.

Want to avail discount? Email us at support@shrilearning.com, our support team will share the coupon code with you to avail the discount.

I am planning to enroll, What will be the best approach to get the best output from the training?2019-12-28T16:56:49+05:30

Our instructors are world class instructors with minimum 10+ industry and teaching experience. Our instructors are already instructed to follow strictly our course outline in all the trainings as per our stringent “Train the Trainer” program.

Our Course outline is prepared to ensure instructor will cover the topics from the very basic one to slowly to very advance level in order to ensure participants from all level/background will learn the concepts.

However, we recommend all the participants to first cover the online course first in order to get the basic details of the topics well in advance before the training (either LVC-Online or Classroom) starts. During the training, participants can ask doubts from instructors and get them clarified if you already covered online course in advance.

What is the minimum and maximum participants required for organizing an customized In-house classroom training for my organization?2019-12-28T16:46:21+05:30

Minimum: 8 Participants per Class (We can organize training with less than 8 participants as well however per participant cost will increase from our open house rates if the number of participants are less than 8. We recommend to go for In-house only if you have more than 8 participants for cost effectiveness.)

Maximum: 15 Participants per Class (To maintain the quality of the trainings, we generally ask client to keep the size of the batch to not more than 15 participants however we can conduct and have conducted multiple trainings in the past with more than 50 participants in a batch on special requests from client.)

Do you have any Referral bonus?2019-12-28T17:23:30+05:30

Yes, for each individual, both the person who is giving reference and the person who is getting  referred will get 1000/1000 INR amount.

  • The referred person will get 1000 INR discount
  • The participant referring us will get 1000 INR Amazon Gift Voucher

Example: If anyone gives reference of 10 delegates then the person referring 10 delegates will get 10 Amazon Gift Voucher worth 1000 INR each and the 10 delegates joining us will get 1000 INR discount each.

Note: This is only issued after referred participant enroll for the training.

Is there any refund policy for online courses?2019-12-28T17:07:45+05:30

There is No refund policy for self study online courses.

We are from outside United States. Can we organize In-house training in our premises?2019-12-28T16:47:58+05:30

ShriLearning have already organized multiple In-house trainings in more than 40+ countries till now. We have world largest instructor pool working with us. If we have a local instructor who meet your expectation then we can get the training delivered from that instructor else if required then we can fly instructor to your country and get the training delivered on the requested dates however if instructor fly from outside country then you have to bear the extra cost of instructor flight and accommodation along with the training delivery charges.

If I have any doubt after the training, how can I get them resolved?2019-12-28T16:57:55+05:30

Our dedicated support team gives a commitment to resolve all the doubts 24×7 over email or call however if the doubt is technical then we will get those doubts resolved from our instructors over email.

On special request, we can also schedule a conference call between our instructor to ensure all the doubts gets cleared and ensure 100% satisfaction for client.

Can we organize In-house/Customized Training in Live Virtual Online Training Mode as well?2019-12-28T16:49:11+05:30

Yes, In-fact this is the most preferred mode of training by many of our past clients as it gives flexibility to the participants to attend the training from any part of the world and hence most of the clients with offices in multiple locations prefer Instructor led live online mode of training in order to ensure all the participants can attend the training at the same time without making them travel to one location.

Also, added benefit is that you will get complete recording of the training session and hence anyone can take reference of the lecture by reviewing training recordings.

Can we organize a customized corporate in-house classroom training in our organization specially for our own employees?2019-12-28T12:45:15+05:30

Yes, In such request, we can organize a conference call between our instructors and your team to understand exact requirements and then we can organize this training on requested date and time (considering our instructors availability on those dates).

Note: If the customization is more and our instructor have to work on creating content specially for customization then the customization charges will be added to the training delivery charges. Charges varies depending on the amount of customization from the client.

How do I ensure best Instructor if I ask for In-house classroom training in my company premises?2019-12-28T16:44:06+05:30

For all In-house trainings, as a policy we first organize a conference call between our best and available instructors with client. If the client have any doubt on trainer’s knowledge or skills then they can always request for another instructor.

Once our client is convinced on the quality of the instructor then only we will allocate that instructor for the client on the requested dates. However, If the instructor is flying from another country then client have to bear the extra cost of the instructor flight and his accommodation.

How can I see the schedule of the public open-house trainings in my location?2019-12-28T17:02:28+05:30

You can see all the public open-house training events here.

We update our training calendar every month for the next 3 months. In case, you don’t find upcoming training dates in your location then you can ask next dates by simply sending one email at support@shrilearning.com.

If you have a team of more than 3 participants then you can let us know in advance and we will organize public training in your location within 3 month.

Note: Since we will be organizing training on your special request hence in this case you will not be eligible to get group nomination discount.

Can I reschedule dates of the training? I can’t attend on the dates for which I have enrolled.2019-12-28T17:04:32+05:30

Yes, however there are certain limit on the time line before which you have to inform us for rescheduling of dates.

  • If you are informing us 30 days before the training start date about reschedule of dates then there will be no extra fee and you can reschedule dates from our training calendar.
  • If you are informing us 15 days before the training start date about reschedule of dates then there will be 20% training fee which will be charged if you reschedule for future.
  • If you are informing us in less than 15 days about reschedule of dates then there will be 60% training fee which will be charged.

Same rule is applicable for cancellation of registration as once participant enrol, we do the necessary booking arrangements and once we pay for the arrangement we won’t be able to get the money back from our vendors.

Are these online courses are sufficient or we have to go for Classroom/Live online training as well?2019-12-28T17:09:12+05:30

All these online courses are self sufficient for one person to make him/her understand about the concepts. However, most of the client want instructor led training as their preferred mode of training and hence answer of this question is subjective and varies from person to person.

If you are self motivated then online courses are self sufficient for your learning. However, If you need motivation then instructor led learning will be the best solution for you.

For how much time these online courses are accessible?2019-12-28T17:10:35+05:30

There is no limit of timeline. You can have the link with you and download it and keep it for future.

What are the mode of payment?2019-12-28T17:12:47+05:30

We accept payments from following modes:

  • Online Payment via Debit/Credit Card
  • Bank Wire Transfer
  • Purchase Order – Only for Corporates
  • Cash Payment at venue (Only applicable for Public Open-House Classroom Trainings)

Note: We do not accept cheque payment.

What is the Refund Policy?2019-12-28T17:14:54+05:30

Refund policy depends on the days before which you have applied for refund.

For Instructor Led Classroom/Live Online Training:

  • If you are informing us 30 days before the training start date about refund request then there will be no extra fee and you will get complete 100% refund.
  • If you are informing us 15 days before the training start date about refund request then there will be 20% training fee which will be charged as processing fee and rest 80% fee will be refunded.
  • If you are informing us in less than 15 days about refund request then there will be 60% training fee which will be charged and rest 40% fee will be refunded.

For Self Study Online Courses:

No Refund Policy

Timeline and Mode of Credit for the refund:

Refund will be initiated within 5-7 working days from the date we receive refund request from customers end. Mode of Refund will be Bank Wire Transfer. You have to share the Bank Account details where you want funds to be transferred. Customers can expect the amount to get refunded within 10 working days.

Please note: The 100% Refund amount is calculated based on the amount which actually hits our bank account. Transaction fee and currency conversion charges will be deducted from the customer fee plus 25 USD processing fee will be deducted for refund.

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